logo Bee4drive

Privacy Policy

Personal Data of the Tenant
1 – The lessor BEE4DRIVE, under the terms of the legislation in force, intends to process the Tenant’s personal data for various purposes, in particular (a) customer management; (b) compliance with legal obligations.

2 – For these purposes of executing the contract, the Lessee authorizes BEE4DRIVE expressly and unequivocally to collect and process the following categories of personal data: name; telephone and/or mobile phone number; gender; age; address; taxpayer number; Identity Card number, Citizen Card or passport number and respective dates of validity and dates of issue; other identification document; driving licence number and date of issue; e-mail and IBAN.

3 – For the purposes of concluding the contract, managing the contractual relationship, in particular the steps taken prior to the formation of the contract and the declaration of the negotiating will, as well as pursuing the legitimate interests of BEE4DRIVE, the Hirer expressly authorises BEE4DRIVE to make physical and/or digital reproductions of the Citizen Card, as well as of the Driving Licence, as well as to keep the respective reproductions for the time strictly necessary for the purposes in question, in accordance with the provisions of Decree-Law no. 181/2012 of 6 August.

4 – BEE4DRIVE may communicate the data collected to third parties for: (a) the provision of services; (b) police and/or judicial authorities, in the event of a request on account of breaches of the Highway Code and for reasons of criminal investigation.

5 – The Tenant is fully aware that the rented vehicle has installed a geolocation system that records, namely, the vehicle’s route, and the Tenant expressly authorises the operation of the system in the vehicle in question and the collection/recording of the data provided by the system in said vehicle, which may be used in the event of breach of contract and/or crossing the border.

This website is owned by BEE4DRIVE, S.A., located in Portugal, Avenida Europa, Vilar 3810-167, AVEIRO. This website is hosted in a National Data Centre, complying with the legal obligations provided by RGPD.
Before using this website, please read the BEE4DRIVE, S.A. personal data treatment policy carefully as it explains the treatment of your personal data. The use of this website assumes acceptance of this policy.

1. Data to be processed / Links to other websites
We collect and process various types of personal data through this website, which include:
• Information you give us when you register, place an order and use our website, such as: name, address, email address
• Necessary information when you report a problem with our website.
• Information collected through cookies.
• Information on the rented vehicle and contract-specific data.
For more information, please see our Cookie Policy or the second point of this policy.
We also inform you that we do not accept or assume any responsibility for any websites other than the present one of BEE4DRIVE, S.A.

2. Information on the processing of personal data
2.1 Personal data provided
The hirer must provide BEE4DRIVE, S.A. with the data identified in the rental contract as mandatory, without which the contract cannot be concluded.
The data, marked with an asterisk (*) in the following list, are mandatory and a contractual requirement. You are therefore obliged to provide this data. If you do not provide the information, we cannot respond to/process your request.

IdentificationName*, numbers and expiry dates of civil identification documents (and images thereof) *, passport*, TIN*, driving licence*, or other identification documents.
ContactAddress*, mobile*, e-mail*, or other contact details.
Professional situationProfession.
Personal situationDate of birth, marital status, household.
Economic and transactionalBank Details* (IBAN, NIB or similar) where applicable.
Customer historyResponses to Satisfaction Surveys, Order Date, Contract Term, Price, History of Complaints, among others.
How to use the platformsResponses to Satisfaction Surveys, Order Date, Contract Term, Price, History of Complaints, among others.
Car usageNumber of kilometres, maintenance records and interventions when applicable, among others.
Application, Internet and Social NetworksLocation, use of BEE4DRIVE social networks, among others.

2.2 Retention of personal data
The period for which your data is kept will depend on the purposes for which we process it, i.e., we process your data for the time strictly necessary to fulfil the corresponding purpose and, possibly, we subsequently keep it, duly stored and protected, for as long as responsibilities may arise from the processing, in compliance with the legislation in force at any given time.
In case you have provided us with consent for marketing purposes, your personal data will be kept for this purpose for a period of three years from your last contact with us. Communication data provided as part of online conversations will be kept for a period of one month from the last conversation session. In any case, audio or video data from chat sessions will not be kept except in cases of necessary reporting of a claim, in which case they will be kept for the time strictly necessary for the conclusion of the process.
2.3 Purposes for which personal data may be used

Bee4Drive will use your personal data for the following purposes:

Execution and fulfillment of our pre-contractual and contractual obligations· Presentation of commercial proposals.
· Response to booking requests.
· Conclusion and extension of rental contracts.
· Among others.
Communicate and manage our contractual relationship with you· Contact, communication, and response to requests made
Customize and improve your customer experience· Sending customer satisfaction surveys on the services provided for continuous improvement from customer feedback. You can always inform us that you no longer wish to be contacted for this purpose.
MarketingIf you are our customer, we will use your personal data to provide you, by e-mail, with news from us, such as new offers, new campaigns and new vehicles and services that you may like. We consider that we have a legitimate interest in sending you this information as it will also be of benefit to you by allowing you to improve your experience and to access information which we believe will be of complete interest to you.

For these purposes, we may also analyse your user or customer profile, namely through your browsing and/or purchase history, to determine your preferences and thus send you personalised information.

At no time will we share your personal data with other third parties for marketing purposes unless we have your express and explicit consent.
If you do not wish to receive marketing communications from us, you can tell us so at any time by clicking on the link at the bottom of any marketing email you receive from BEE4DRIVE. If you prefer, you can always express your preference not to receive marketing communications to geral@bee4drive.com.
Compliance with legal obligations· Legal obligations that may be required of Bee4Drive.
· Response to judicial, regulatory, and supervisory bodies.
· Among others
User records management· If you register as a user of any application, reserved area or platform owned by BEE4DRIVE we need to process your data to identify you as a user on such platforms and give you the ability to access the various features and services that are available to you as a registered user.
Protection of rights and property· Verification and confirmation with credit agencies or other sources, as well as storage of information relating to any incident in cases where, as a result of such incident, it is considered that there may be a risk for future contracts, in which case, your data may even be communicated to the Association of the Car Rental Industry without Driver, for the purposes of inclusion in a database of customers in default, as well as for transmission to credit recovery companies in the event of possible breach of contract.
Physical Security Control· Video surveillance on our premises, where applicable.
· Among others
Litigation Management· Judicial and extrajudicial collection.
· Management of other conflicts.
· Among others
Accounting, Fiscal and Administrative ManagementAccounting and invoicing.
· Tax Information, including sending information to the Tax Authority.
· Among others.

2.4 Sharing personal data
Your personal data is treated with the utmost confidentiality and is used solely and exclusively for the purposes identified.
BEE4DRIVE guarantees that it will never sell, lend, or give your personal data to third parties without your express and explicit consent.
To ensure that we deal with your enquiries and provide you with the best possible assistance, your personal data may be shared with our suppliers or service providers, for example:
– Financial Institutions.
– Technology service providers.
– Providers of services related to customer support.

BEE4DRIVE guarantees that such entities are also equipped with technical and organisational measures to ensure the total protection of your personal data and that they will process your data only for the full compliance with the purposes inherent to the execution of the contract.

3. Social networking
3.1 Assistance through social networks
You may also contact us through social media channels. For example, if you send us a message or post on your social media channels, we may use the information in your message or post to follow up with you on the matter you have contacted us about through the social media channel you used. To provide you with the response/support you have requested, we may ask you to provide, either directly or by private message, further information.
3.2 Social network connections / social network plug-ins
Our website includes links to social networks.
To protect your personal data when you visit our website, we do not use social plug-ins. Instead, HTML links are embedded in the website, allowing for simple sharing on social media platforms. Embedding the link prevents direct connection to multiple social media servers when you open a page from our website. Clicking on one of the buttons opens a browser window which directs you to the website of the respective provider, where (after logging in), for example, you can use the “Like” or “Share” button.
For more information about the purposes and scope of data processing and additional uses of your personal data by the provider and its websites, as well as your rights and possible settings to protect your privacy, please refer to the data protection information of the provider in question.
Facebook: http://www.facebook.com/policy.php
Twitter: https://twitter.com/privacy
Instagram: https://help.instagram.com/155833707900388
You Tube: https://www.google.de/intl/de/policies/privacy/
LinkedIn: https://www.linkedin.com/legal/privacy-policy

4. Rights
Regarding your personal data, you have the right of access, right to amend/ rectify, right to delete/delete (right to forget), right to limit/restrict processing, right to data portability, right to object to the processing of personal data concerning you on the basis of Art. 6 GDPR or where personal data is processed for direct marketing proposals/offers in accordance with applicable law.
Your rights are subject to the limits and obligations provided for by law and may therefore be subject to restrictions under certain conditions.
As data controllers, we may update your personal data at any time (e.g., change your address).

5. Exercise of rights
If you wish to exercise the above rights, please send a written request to: rgpd@bee4drive.com
To exercise your right to lodge a complaint/claim (Art. 77 GDPR) please contact CNPD – Comissão Nacional de Proteção de Dados – Av. D. Carlos I, 134 – 1.º 1200-651 Lisboa – Tel: +351 213928400 – Fax: +351 213976832 – e-mail: geral@cnpd.pt.

6. Contacts
Written communications should be addressed to:
R. de Santa Rita, Vilar 3810-167 AVEIRO or

Version: June 2022
See our Terms & Conditions for full company details.